Most installations take 2-3 hours. Our technician will run fiber to your home, install the equipment, set up your WiFi, and make sure everything works perfectly before leaving. We schedule installation at a time that works for you.

Yes, someone over 18 needs to be present during the entire installation. The technician will need access to your home and will explain how everything works when they’re done.

We provide everything! You’ll get a modern fiber modem and a WiFi router (free with most plans). Just connect your devices to the WiFi like you normally would. Your existing phones, computers, and tablets will all work.

Yes, if you prefer to use your own router, you can. However, we recommend using ours because it’s optimized for fiber speeds and our support team can help troubleshoot if needed.

No. The price you see is what you pay. Installation is free, there are no activation fees, and no equipment rental charges on most plans. The only additional charge would be if you request optional add-ons.

Absolutely! You can upgrade or downgrade your plan anytime. Changes usually take effect within 24 hours. Just call us or log into your account online.

We accept credit cards, debit cards, and pre-authorized payments. You can pay online, by phone, or set up automatic payments so you never have to think about it.

If you’re moving within our service area, we’ll move your service to your new address at no charge. If you’re moving outside our area, you can cancel without penalty – just give us 30 days notice.

First, try restarting your router (unplug it, wait 30 seconds, plug it back in). If that doesn’t help, call us and we’ll troubleshoot with you.

WiFi range depends on your home’s size and construction. For larger homes, we can provide WiFi extenders or mesh systems. Call our support team; we can often solve this quickly with a simple adjustment or additional equipment.

First, check if the lights on your router are on. If not, make sure it’s plugged in. Try unplugging it for 30 seconds and plugging it back in. If it’s still not working, call us immediately – our 24/7 support team will get you back online.

Yes! Our support team can walk you through connecting phones, tablets, computers, smart TVs, and other devices. We’re patient and happy to explain things as many times as needed.

No! All our plans include truly unlimited data. Use as much as you want – stream, download, upload, game – without worrying about overages or throttling.

If you lose power, your router will turn off and you’ll lose internet. If you have a battery backup for your router, you can stay online during outages (we can recommend battery backup options).

No! Unlike old copper lines or satellite internet, fiber is not affected by rain, snow, ice, or lightning. Your connection will be reliable in all weather conditions.

Yes, static IPs are available on our higher-tier plans and all business plans. This is useful if you run servers, security cameras, or need remote access to your home network.